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Easy Steps to Use Twitter to get Customer Feedback

What does one unhappy customer cost your business? Don't let it happen to you, embrace social media and learn how to use Twitter to gather customer feedback.

10 Ways to Wow Your Customers

It's often said in business that if you don't wow your customers, someone else will. Are you taking the right steps to make your customers happy?

The Customer Is Not Always Right: Knowing Where to Draw the...

Many small business owners have succumbed to the customer service craze, putting tons of money, time and energy into their efforts. While these are all vital aspects of running a successful small business, I wonder if we are going too far these days.

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