Many jobs require employees to talk on the phone, at least part of the day. If you’re uncomfortable with your telephone skills, or have never had a job that utilized them, you may be a bit intimidated. Thankfully, there are things you can do to prepare yourself. The following are just five ways you can enhance your verbal telephone skills.
One of the biggest things you can do to improve your verbal telephone skills is to be prepared. For example, when calling a client, you need to have all the information at hand and know what you’re going to say. Calling a client and shuffling through information to find an answer to their question is not only inappropriate, but wastes the time of the client. Another way you can be prepared, and look professional, is to get the information upfront when a call is being transferred to you. No one likes to be transferred and have to explain their problem from the beginning for a second or third time.